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The following are unsolicited customer testimonials. For privacy we do not list the customer's last name. Would you like to add your testimonial to our website? If so click here.
“We wish to thank you for the very good service we received from Heather Chelsea, she helped us choose our blinds, which we are very pleased with. We would also like to thank the professional way Ray installed them. Thank you again.” ~ Eileen and Bill
“I wanted to pass along my excellent experience in working with your talented staff. Carolyn Machon has been working with me on some finishing touched for my condo. It has been a real pleasure throughout. Carolyn has been so helpful – from finding the perfect drapery fabric, to solving the problem with a “challenging” chair and rescuing the bedroom from a painting mistake. I can’t believe what a difference her contributions have made to my place.
You should also know that I was similarly pleased with the rest of the people I met at Ruffell & Brown – from Karen at the front desk, to James and Pamela in upholstery, to Chris who installed the draperies and blinds. I will not hesitate to recommend any of them to my friends and associates. Would you please pass along my appreciation to your staff?” ~ Cheryl
“I want to thank the gentleman who came to our house and fixed our broken vertical blind – gratis, no charge. It’s rare these days that that sort of gesture is done and I shall recommend your company whenever the occasion arises. Thanks again.” ~ Beverley
“This is to advise you of my appreciation and satisfaction in connection with the manner in which your staff conducted themselves in the execution of the custom order for micro blinds. It was a pleasure to deal with people who know what they are doing and work for a company which stands behind their employees. Both Dan Reimer and Chris Klassen are to be commended for good service. The recommended Hunter Douglas blinds are of excellent quality and look very attractive. I have not hesitation to refer your company to prospective customers.” ~ W.
“I wanted to pass on to you my thanks. I was in your store in the last few weeks to purchase some blinds. Not a big purchase, but was very well served by Bette. Also, congratulations on the new store (looks great) and on your personal election to the BBB.” ~ Jeff
“Carolyn, you did a great job decorating our home. Our greatest joy is your friendship. Thank you.” ~ Debbie
“Carolyn, just a little thank you to you for your guidance and advice re: the drapery at our new home, I am sure it will be lovely and we look forward to seeing the finished product. Many thanks again.” ~ Betty and Tom
“I would like at this time to express my thanks and appreciation to two members so your staff, Carolyn Machon and Glen (the installer). It was a pleasure working with Carolyn, who is both charming and very competent. Glen is an excellent installer and takes pride in his work. They are both assets to your company. P.S. My window treatments look lovely and I am very please.” ~ Lee
“On or around 20 September 2002, after my drapes were ruined by a local dry cleaner, I had my drapes re-lined by your firm. Ms. Heather Chelsea handled this business. I wish to commend Ms. Chelsea for the highly professional yet caring help she offered me during this whole event. As a widower, I had had no experience with drapes and with emphysema, I found the experience trying. Without Ms. Chelsea’s guidance, I likely would have ended up paying for the repairs myself, as the dry cleaner had tried to make me accept, thus doubling my costs. In my opinion, your firm is fortunate indeed to employ Heather Chelsea.” ~V.E.
“The blinds have been installed. They fit perfectly and look wonderful.” ~ J.Y.
“Heather, we are finally back in the office to catch up on correspondence. We’ve been wanting to convey to you for several weeks now how much we appreciate your efficient and superb service. We love the blinds in our Hornby Hideaway – the fit is perfect. You did it all so quickly. Thank you very, very much!” ~ Birgit and Robert
“Carolyn, just a note to thank you again for all of your help with the decorating. I am thrilled with all of the changes, and could never have done it without you. You are talented, enthusiastic and patient – a great combination! The painters have just left and you won’t believe the difference in the bedroom. Thanks for rescuing me on this. Would you please pass along my thanks to Karen, Chris, James Pamela and the drapery department for their excellent effort?” ~ Cheryl
“Carolyn, every time I open and close these blinds I am forever grateful. They not only cut out the sun – I gain an hour a day not having to be a traffic controller! Thank you so much.” ~ Anita
“Heather, thanks for the quick follow up. The billing is quite correct. I had the owner of Lunds in the other day on another matter. He couldn’t resist stroking the upholstery and mentioned that you had done a wonderful job on the big Victorian chairs. They do look grand. Thanks again.” ~ Anne
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